Become a Patient and Family Advisor

Contact Us

Opportunities to become a patient and family advisor are currently available in the Temple and Round Rock areas.

For more information or to find out how to apply, contact:

Temple
Nancy Zimmerman
Send an e-mail

Round Rock
Kendra Rosse Send an e-mail


Your ideas for improving care are also always welcome online at IdeaExchange.sw.org.

What is a patient and family advisor?

A patient and family advisor:

  • Wants to help improve the quality of healthcare for everyone
  • Gives feedback based on his or her own experiences as a patient or family member
  • Helps us plan changes to improve how we take care of patients
  • Works with the organization for either short or long-term commitments, depending on the project
  • Volunteers his or her time (usually at least one hour and not more than four hours per month)

Patient and family advisors provide a voice that represents all patients and families who receive care at Scott & White. They partner with doctors, nurses, and administrators to help improve the quality of our care for all patients and family members.

Why should you become a patient and family advisor?

When you or your family members were receiving care in one of our facilities, did you think there were things we could have done better? Do you have ideas about how to make sure others get the best care possible?

Patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

Who can be a patient and family advisor?

You can be an advisor if you or a family member received care at Scott & White Healthcare within the last five years.

You do not need any special qualifications to be an advisor. What's most important is your experience as a patient or family member. We will provide any other training you need.

What do patient and family advisors do?

If you are an advisor for our organization, you can help us in the following ways:

  • Share your story. Advisors help by talking about their health care experiences with clinicians, staff and other patients.
  • Work on short-term projects. We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family resource room.
  • Serve on a committee. Some advisors serve on hospital or clinic committees made up of doctors, nurses and others. Advisors help by keeping committee members aware of how issues may be viewed from a patient's perspective.

Is being a patient and family advisor right for you?

Being a patient and family advisor may be a good match with your skills and experiences if you can:

  • Speak up and share suggestions to help improve care for others
  • Talk about your experiences as a patient or family member – but also think beyond your own personal experiences
  • Talk about both positive and negative healthcare experiences and share your thoughts on what went well and how things could have been done differently
  • Work with people who may be different than you
  • Listen to and think about what others say, even when you disagree
  • Bring a positive attitude to discussions
  • Keep any information you may hear as an advisor private and confidential

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