Urology: Frequently Asked Questions

How do I set up an appointment? (Some health plans require a referral.)

Call our appointment line at 254-724-2577 or toll free at 800-792-3710, or request an appointment online. Some health plans may require a referral from your primary care physician or have other requirements for care prior to scheduling an appointment. Please contact your insurance provider to learn about your coverage.

Am I approved for this visit? Do I need a referral?

Depending on your insurance carrier and specific coverage, you may require a referral. Check with your insurance plan’s network of providers. If you have a plan booklet, contact the customer service department of your insurance company or your primary care physician. All Scott & White Health Plan members require a referral.

Is my first visit just a consultation?

The urologist will evaluate and assess your condition on the first visit.

Why can’t I have all of the tests required for my diagnosis before I see the doctor?

Our specialists need to confirm the appropriate medical treatment.

Why do doctors cancel and reschedule so often?

As a surgical specialty, urological medicine sometimes involves emergency surgical procedures. This may necessitate delays or cancellations of office appointments.

What does PSA stand for?

Prostate Specific Antigen, a substance produced by the prostate gland. The PSA level in a man’s blood is an important marker for prostate cancer.

Does the doctor do the surgery?

Yes.

Why can’t I find out my surgery time early?

Often we don’t know the precise surgery time until the day before the surgery. More than 100 surgeries are scheduled daily. With emergent cases and cancellations thrown into the mix, it's difficult to set the final schedule until the afternoon before.

Can I get a private room?

We can request a private room; however, we can not guarantee one will be available for your stay.

Since I live so far away, can I have my records sent and reviewed, and have surgery performed in the same visit?

Most cases require additional evaluation before conducting surgery. Ask your physician whether you may receive both your evaluation and your surgery during the same visit.

Where is convenient lodging and what does it cost? What about food?

A number of hotels and restaurants are located near the clinic, offering a varied price range. A Hilton Garden Inn is located across the street.

What can you do to help me urinate less frequently at night?

Discuss this with your primary care physician. He may encourage you to schedule an appointment with one of our urologists to be properly evaluated for the best course of treatment.

Is impotence (erectile dysfunction) an inevitable consequence of aging?

No. Healthy men are able to have sexual intercourse well into advanced ages. It is true that the frequency of erectile dysfunction (ED) increases with age, but this is a consequence of age related medical disorders, primarily vascular disease and in some cases adult onset diabetes mellitus.

What can I do to prevent more kidney stones?

Obtain an evaluation from your urologist to find out why you are predisposed to formation of kidney stones, and try to keep your appointments for follow-up to keep track of (or promptly treat) any new stones that might form.

Should I choose radiation therapy or radical surgery for treatment of my prostate cancer?

Generally, age is the most important variable in making this decision. Typically, men younger than 65 years old undergo surgery and men greater than 72 years old undergo radiation therapy. There is no clear choice for men between the ages of 65 and 72; this is the age range where many variables (i.e cardiac history, sexual activity, general health, obesity) need to considered more strongly. These guidelines are based on the data showing that cancer-specific survivals are quite similar between radiation and surgery at 10 years, but the probability of being cancer-free with no secondary treatments favors surgery.

What is the overactive bladder? I hear about it on TV ads and in the magazines.

The term "overactive bladder" refers to bladder activity in people who urinate more than eight times during the day or more than two times at night (when trying to sleep); or bladder activity in people who experience an extreme urge to urinate and either lose bladder control before toileting or almost lose control. Many treatments are available for this condition, and different treatment options will be effective for different patients. Because each patient is unique, we recommend patient evaluations and personal assessments of treatment options for each individual.


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