Patient Experience and Satisfaction
Hear from Our Patients
You can hear about our quality care for yourself straight from some of our patients who receive care. They'll explain how Scott & White exceeds their standards in quality and safety.
I can do anything. Scott & White has always been here for me, and I have always received excellent results and care. I wouldn't go anywhere else." — Cindy Goodfellow, total knee replacement recipient
I appreciate coming to McLane Children's for Hagen's care because he doesn't feel like he's coming to a hospital. He doesn't have to change into a hospital gown. He dresses up every time he comes; sometimes it's as a cowboy, and sometimes it's in his tee ball uniform! They really let him be a kid here." — Mrs. Birck, mother of Hagen Birck
I'd had it. Every step was a new experience in pain. I'd had a bum knee for years, and it wasn't getting any better. I found that Scott & White not only had one of the country's top orthopedic surgeons, but seven of them. And a rehab program second to none.
Armed with that information, I opted for a total knee replacement surgery. Four months later, I not only have a new knee, I have a new lease on life." — Jerry Alsobrook, total knee replacement recipient
I can't say enough good things about the care I received from the whole Scott & White transplant team. They've been wonderfully supportive througout the entire experience. They recognize that each transplant patient's experience is unique and make every effort to personalize patient care." —Karen Matthews, kidney transplant recipient
Allison simply would not be here without Scott & White. The NICU staff often went out of their way to do special things, like making Allison's brother, Tyler, feel comfortable or introducing us to other families who had 'graduated' from the NICU.
Without the support they gave us, I wouldn't have been able to make it either." — Carrie Hall, mother of a premature baby
My husband Huey was very leery of hospitals all his life, but [my doctor] managed to involve him in my treatment. After my surgery, Huey was very knowledgeable about wound care, bandaging and that kind of thing. I really appreciated that the entire staff involved him in every aspect of my entire recovery." — Shirley Fautheree, rare skin cancer removal
I heard a gurgling sound coming from the bathroom. When I saw Bob, I knew that he was having a stroke. Somehow we got him to the Scott & White Emergency Department. Bob was hospitalized for 12 days for observation and came through with flying colors. Because we got to the ER so quickly, the doctors were able to prevent paralysis or other disastrous circumstances. We are eternally grateful to all of them." — Betty Thrasher, wife of a stroke victim