Pastoral Care

Frequently Asked Questions

What is a chaplain?

A chaplain provides high quality, comprehensive, pastoral care and spiritual comfort to patients, their families and Scott & White staff members. Ministry includes crisis intervention, short term counseling, sacramental services, listening ministry, grief work, participating in ethical interdisciplinary teams and serving as liaison with spiritual leaders and faith communities to provide optimal pastoral care. Scott & White employs a staff of full-time chaplains who represent a wide range of religious traditions and fellowships. All have specialized training in pastoral care. Each year, a select group of chaplain residents and interns are accepted for specialized training in pastoral care at Scott & White. All have completed advanced work in pastoral care and have the support of their faith community.

What do chaplains do?

Professional chaplains respect and respond to a patient's values and beliefs. Illness or injury can bring isolation, fear, doubt and grief. The chaplain's special focus of caring is directed toward the person who has the sickness or injury. The chaplain addresses these crises through spiritual care that emphasizes transcendence, faith and hope, thus promoting healing and recovery.

Compassion and comfort become of primary focus when a patient is living with an incurable illness or impending death. The chaplain assists patients in finding meaning, purpose and value in situations of despair, depression, hopelessness and isolation. Chaplains provide a unique ministry that has a high regard for the person's faith, tradition and experience.

Chaplains are readily available for ministry. They facilitate the observance of meaningful rituals at birth, death and in the observance of Holy days in all religions. Available to patients and visitors is the interfaith chapel services that are conducted every Sunday and weekdays Monday through Friday. Additionally, chaplains assist hospitalized patients and their local spiritual leaders stay connected.

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When do people seek a chaplain?

People call on chaplains for a multitude of reasons.

Some of the most common reasons include:

  • Loneliness and isolation
  • Discouragement and despair
  • Helplessness and hopelessness
  • Loss of meaning and purpose
  • Fear and anxiety
  • Conflict with others
  • When facing change and loss
  • When struggling with the meaning of life
  • When feeling cut off from God
  • When grappling with questions about life and death
  • When seeking solace through scripture and religious rituals
  • When needing the comfort of prayer
  • When facing ethical dilemmas
  • When its time to rejoice and give thanks
  • When it's time to celebrate
  • For baptisms
  • For blessings

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Are there other ways a chaplain could assist me?

  • Helping in contacting your local parish, priest or clergy
  • Aiding families when a loved one dies
  • Literature
    • Bibles
    • Daily Bread
    • Guideposts
    • Miscelanous material on various topics

How can I request a chaplain?

To request a chaplain, you can call our office during regular business hours, Mon. - Fri., 8 a.m. - 5 p.m. at 254-724-3006. After 5 p.m., on weekends, holidays or in the event of an emergency please call the hospital operator at 254-724-2111 and request to speak to the chaplain on-call at pager #1029.

If you are a patient or a loved one of a patient, you can also ask your nurse to send in a referral for you.

Does Scott & White have a priest in-house? How Can I request a priest?

Scott & White does not have a priest in-house. However, we can get a priest for you. Please contact the chaplain’s office or have the nurse send in a referral. A chaplain will be sent to your room to gather information needed to contact a priest for you or your loved one.


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