Visitor Guide to the Scott & White Hospital - Llano

Whether you're here for an appointment or to visit a patient, our aim is to make your stay as easy as possible. For further assistance during your visit, call 325-247-5040. You can also call one of our local clinics or request an appointment online.


Visiting Hours

Visiting hours are from 9 a.m. - 9 p.m. The hospital reserves the right to ask any visitor whose conduct or presense is not in a patient's best interest to leave. All hospital doors are locked from 10 p.m. - 5 a.m. with access limited through the Emergency Department. Visitor passes are required after visiting hours and are available at the Emergency Department desk.

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Discharge Information

Small equipment items are available that are not intended to be disposable or taken home on discharge. These items include: remote controls for TV, telephone, heating pads, clocks, calendars, linens and pillows

Other items are one-patient use items which you are welcome to take home with you. These items include: plastic bedpans, urinals, emesis basins and bath basins. Dressings and other hospital supplies may be given to you by your nurse or other staff.

Usual discharge time is before 11:00 a.m. but depends on your physician and other care givers completing your care. You will receive instructions from your physician and nurses as well as other members of the care team on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the R.N. on duty.

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Food and Dining Options

Wholesome, nourishing and well-balanced meals are an important part of treatment and recovery. Staff within the dietary department make every effort to provide nutritious meals that are prepared according to your doctor's orders.

Guest trays must be requested three hours in advance by calling the dietary department at extension 2234. Vending machines are available in the Dining Room as well as the Emergency Department waiting area.

Meal Time Served Guest Charge
Breakfast 7:30 a.m. - 8:30 a.m. $2.25
Lunch 11:30 a.m. - 12 p.m. $3.50
Dinner 5:30 p.m. - 6 p.m. $3.25

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Patient Relations

If you have questions or concerns, contact Patient Relations at 325-248-2194 or contact Patient Relations online.

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Patient Rooms and Privacy

To assure privacy for each patient in a two-person room, visitors are not allowed to spend the night in semi-private rooms. Additionally, there are times when visitors will be asked to leave the room when the other patient is receiving care.

Your name may appear on a census board at the nursing desk to assist all of your care givers as they organize your care. If you wish your name not to appear on this board, your room door or other areas, please inform the nursing staff. The omission of your name will in no way compromise your care. Likewise, if for any reason you wish your admission as a patient at Scott & White not to be made known should you receive telephone calls or inquiries, please tell the nursing staff who will notify the hospital telephone operator.

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Student Involvement

Scott & White is a teaching institution. On occasion, care may be provided by students because they are in an approved education program. A Scott & White staff member will always be involved in all aspects of care in addition to student care given.


Smoking Policy

As a leader in promoting healthy lifestyles, Scott & White is the first Central Texas healthcare organization to make the move to a tobacco-free environment. For the health of all, Scott & White asks that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.

Learn more about Enuff of the Puff, Scott & White's tobacco-free initiative led by the Wellness Team.

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Telephones

Telephones are provided in each room. Patients may receive calls in their rooms from 8 a.m. - 10 p.m. Local and toll-free calls may be made at any time from the room by dialing 9 and the number. Long distance and toll calls can be made collect or charged to a telephone credit card by dialing:

AT&T
9-7-800-321-0288

Sprint
9-1-800-877-4646

MCI
9-1-800-674-7000

Long distance calls cannot be charged to the room. Family and friends can call a patient's room by dialing 325-247-5040 and asking for the patient by name or room number.

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