Visitors' Guide

Welcome to Scott & White!
Whether you're here for an appointment or to visit a patient, our aim is to make your stay as easy as possible. For further assistance about an upcoming visit, or to request an appointment, call us at 254-724-2111. You can also call one of our local clinics close to you, or request an appointment online.

Housing and Lodging Options

Hilton Garden Inn

Guest rooms, dining room, room service, pool, club room, boutique and free shuttle. The Hilton Garden Inn is located west of the main campus across 31st street.
1749 Scott Boulevard
Temple, TX 76504
Phone: 254-773-0200

More information for out-of-town patients and guests

R.V. Park

Full-service hookups, laundry, shower, restrooms, lounge area and two covered areas.

Maps and Directions

Visit the Maps page for maps of the Scott & White Temple campus.

Transportation Options

Scott & White and other transit companies provide patients easy access to transportation between regional clinics and the main hospital. See schedule and routes (xls) offered (also in pdf).

Visiting Hours

Regular hours: 10 a.m. – 8 p.m.
Visiting hours vary on certain units. Please check with the nurse in charge. In general, visiting hours end at 8 p.m.

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Financial Services

Business Office

7:30 a.m. – 5 p.m., Monday – Friday
Hospital, First Floor
Phone: 254-724-2879

Cashiers

8 a.m. – 5 p.m., Monday – Friday
Clinic Lobby
Accepted cards: American Express, Discover, MasterCard and VISA.

Food Services

Cafeteria

6:30 a.m. – 7:30 p.m. and 1:30 a.m. – 3:30 a.m.
Hospital, First Floor

Guest Trays

May be purchased by calling Food and Nutrition Services, 254-724-2286.

Pop 'n Shop

Popcorn, candy and soft drinks
Main Hospital Lobby

Patient Rooms and Privacy

To assure privacy for each patient in a two-person room, visitors are not allowed to spend the night in semi-private rooms. Additionally, there are times when visitors will be asked to leave the room when the other patient is receiving care. Your name may appear on a census board at the nursing desk to assist all of your care givers as they organize your care. If you wish your name not to appear on this board, your room door or other areas, please inform the nursing staff. The omission of your name will in no way compromise your care. Likewise, if for any reason you wish your admission as a patient at Scott & White not to be made known should you receive telephone calls or inquiries, please tell the nursing staff who will notify the hospital telephone operator.

Patient Relations

If you have questions or concerns, please contact the floor nurse or nurse manager.

8 a.m. – 5 p.m., Monday – Friday
Special Treatment Center, Fifth Floor

If you need further assistance, please call Patient Relations, 254-724-3035. After regular business hours, 254-724-2111 and ask for the Assistant Nursing Director.

Pharmacies

Main Clinic Pharmacy

8:30 a.m. – 6 p.m., Monday – Friday
Located in the first floor clinic lobby.
Accepted cards: American Express, Discover, MasterCard and VISA.

CDM Pharmacy

8 a.m. – 7 p.m., Monday to Friday
9 a.m. – 5 p.m., Saturday and Sunday
1605 S. 31st St (First floor of CDM)
Phone: 254-215-9100

Children's Clinic Pharmacy

9 a.m. – 5 p.m., Monday – Friday
Children's Health Center

Student Involvement

Scott & White is a teaching institution. On occasion, care may be provided by students because they are in an approved education program. A Scott & White staff member will always be involved in all aspects of care in addition to student care given.

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Discharge

Small equipment items are available that are not intended to be disposable or taken home on discharge. These items include: remote controls for TV, telephone, heating pads, clocks, calendars, linens and pillows

Other items are one-patient use items which you are welcome to take home with you. These items include: plastic bedpans, urinals, emesis basins and bath basins. Dressings and other hospital supplies may be given to you by your nurse or other staff.

Usual discharge time is before 11:00 a.m. but depends on your physician and other care givers completing your care. You will receive instructions from your physician and nurses as well as other members of the care team on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the R.N. on duty.

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Art and History Exhibits

Smith Art Gallery
Scott & White's commitment to treating the whole person is represented in a collection of exhibits and programs dedicated to provide healing art.

8 a.m. – 5 p.m., Monday - Friday
Hospital, First Floor, next to McLane Dining Room
Phone: 254-724-7911 or 254-724-3047

Log Cabin Museum

1 p.m. - 5 p.m., Monday and Wednesday

ATMs

Located in the lobbies of the Special Treatment Center, Hospital, Clinic and McLane Dining Room
(Dining Room ATM is for S&W Employee Credit Union Members)
Accepted cards: Interact, Pulse, Plus, Mpact, Cirrus, Diners Club, VISA and MasterCard.

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Blood Donation Center

Hours of Operation:
Monday – Thursday: 9 a.m. – 6 p.m.
Friday: 9 a.m. – 2 p.m.
Located in the Hospital, first floor near the McLane Dining Room.

For more information about blood donation, call 254-724-HERO (4376) or 877-724-HERO (4376) or visit the Blood Center Web site.

Gift Shop

Stationery, cards, flowers, magazines, newspapers, sundries, gifts, plush and apparel can be purchased from the gift shop.
8:30 a.m. – 5 p.m., Monday – Friday
Located in the Hospital, First Floor

Mail and Stamps

Personal mail may be given to the nurse or unit clerk for mailing. Mail is delivered to patients by volunteers.

Mail Box

Hospital, Ground Floor, next to elevators

Mail Drop

Hospital and Special Treatment Center, near elevators, drop on each floor with letter box on Ground Floor.

Mail Room

8 a.m. – 5 p.m., Monday – Friday
Hospital, Ground Floor
Mail is picked up twice each day. Call 254-724-2201 for more information.

Stamps

Hospital Lobby
Vending machine

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Security/Lost and Found

Security officers are available 24 hours a day. After dark ask for a Security Officer to accompany you to your vehicle.
Hospital, Ground Floor
Phone: 254-724-2344

Emergencies:

Call 254-724-2000 or 254-724-2100.

Valuables

Call 254-724-2344 to place valuable items in the safe.

Lost & Found

8 a.m. – 5 p.m., Monday – Friday

Security Office

Phone: 254-724-2344

Smoking Policy

As a leader in promoting healthy lifestyles, Scott & White is the first Central Texas healthcare organization to make the move to a tobacco-free environment. For the health of all, Scott & White asks that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.

Spiritual Services

Chapel

Always open.
On the Hospital Lobby, First Floor

Check Chapel Service schedule

Chaplain

Please call 254-724-3006. After regular business hours, 254-724-2111 and ask for a chaplain.

For more information visit the Pastoral Care Web site.

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Telephones

Public-use telephones can be found in the Hospital and Special Treatment Center lobbies and on each floor near elevators. Credit card phones and special hearing devices are available.

Local Calls

Local calls can be made by dialing 9 + number.

Long Distance Calls

Must be collect, credit card or third party billed.
Dial 663, wait for dial tone, then dial 0 + area code + number.

Volunteer Services

Volunteer services include delivering newspapers and patient mail, staffing Hospital information desk and refreshment kiosks, greeting and directing patients and guests to their appointments, assisting family members in the ICU and day surgery waiting areas and staffing the Gift Shop.

Call 254-724 3199 for more information or visit the Volunteer Services Web page to find out how to become a Scott & White volunteer.

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