Research & Education
Health Care Professionals
Patients
F.O.C.U.S Standards
- Courtesy
- Acknowledge patients and one another immediately
- Use pleasant greetings (Hello, Good Morning)
- Practice elevator etiquette
- Use manners
- Engage in proactive initiatives/helpfulness
- Attentiveness
- Listen (really listen to what they are saying)
- Give undivided attention
- Provide explanation of what to anticipate
- Ask for feedback
- Respect
- Call patients by name (Mr./Mrs./Ms.)
- Follow through and do what you say you will
- Uphold confidentiality
- Communicate quickly and proactively
- Respect differences (cultures and generations)
- Treat all co-workers with dignity and respect
- Excellence
- Practice professionalism
- It takes everyone at Scott & White to be a team player
- Spirit of Service/ Professional Pride
- Wear your name badge
- Introduce yourself to your patient
- Assume responsibility and take ownership
- Refrain from using tobacco while on Scott & White property
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