Efforts to Improve Quality

Scott & White is pursuing quality initiatives beyond heart attack, pneumonia, and heart failure. We feel these initiatives are important for our patients because some factors are hard to measure.

As we work on these improvements, we also continue to strive to reduce the waste in the care we provide. We want to give the highest level of care possible for the lowest cost.

To help facilitate these efforts, our team regularly "huddles" to review data goals and plans for improvements. The information discussed  is then compiled into a "huddle board" for your care team to continue to reference.

Our Quality InitiativesOur Quality Initiatives

In addition to our overall culture, we are pursuing the following quality initiatives:

  • Reducing readmissions
  • Improving the transition from the hospital back to home
  • Reducing the incidence of ventilator associated pneumonia
  • Reducing the incidence of catheter associated urinary tract infections
  • Reducing the incidence of catheter associated bloodstream infections
  • Reducing unnecessary radiation from procedures
  • Improving patient flow through the emergency room
  • Excellence in stroke care
  • Excellence in chest pain care
  • Excellence in palliative care services

Our Safety InitiativesOur Safety Initiatives

We work to prevent fallsWe work to prevent falls

  • Our patients are given special socks to decrease the risk of falling
  • We have "fall prevention" improvement teams that work on ways to prevent our patients from falling

We work to prevent "wrong site" surgeriesWe work to prevent "wrong site" surgeries

  • We require our medical team to have a "time out" before your procedure/surgery begins to ensure you are the correct patient and that the procedure being done is the correct procedure
  • We mark the correct body part, where possible, so the doctor does not operate on the wrong body part

We work to reduce medication errorsWe work to reduce medication errors

  • We scan your wrist band prior to dispensing medications to ensure you are given the correct medications
  • We use electronic prescriptions to decrease errors that may occur from handwritten prescription orders

We clearly identify ourselvesWe clearly identify ourselves

  • Staff wear badges and should identify themselves when they enter your room

We clearly identify youWe clearly identify you

  • You will be asked to wear an identification bracelet during the entire hospitalization
  • The care team should clarify your name before giving you any medications and before performing any prodcedures or tests on you

We wash our handsWe wash our hands

  • We either use soap and water or an alcohol based cleanser
  • You are welcome to ask your healthcare provider to wash their hands in front of you before examining you

We use technologyWe use technology

  • We are transitioning from paper charts and records to computerized records. This makes you safer by enhancing communication between your health care providers.
  • We are working to share your records with each facility

We communicate with each otherWe communicate with each other

  • We have interdisciplinary rounds

We protect your privacyWe protect your privacy

  • We close the door, when possible, when we discuss your medical information
  • We shred documents with patient information
  • We only disclose information about your healthcare over the phone with your permission

We have doctors and nurses specially trained in quality working to make our hospital saferWe have doctors and nurses specially trained in quality working to make our hospital safer

  • We have monthly quality and patient safety meetings
  • We offer training on quality and patient safety to our employees
  • We have an entire office of quality and patient safety dedicated to keeping you safe

We are accredited by the Joint CommissionWe are accredited by the Joint Commission

  • The Joint Commission is an independent, not-for-profit agency that accredits and certifies health care organizations. Receiving Joint Commission accreditation is nationally recognized as a symbol of excellence and commitment to high quality health care

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