Visitor Guide to the Baylor Scott & White Hillcrest Medical Center Campus in Waco
Welcome to Scott & White!
Whether you're here for an appointment or to visit a patient, our aim is to make your stay as easy as possible. For further assistance, contact us at 254-202-2000.
Information for Patients
Critical Care Units
Visitation hours are 9 a.m. - 1 p.m., 4 p.m. - 6 p.m. and 8 p.m. - 10 p.m.
Please limit visitors to only two at the bedside for 15 minutes at a time. Children under 12 are not allowed to visit.
In times of a crisis, visitors maybe asked to leave in order to devote Baylor Scott & White Hillcrest associates' full attention to the care for the patient.
Non-critical Care Units
Vistation hours are from 9 a.m. - 9 p.m.
Children under 14 are welcome but should be accompanied by a parent. Overnight visitors should be limited to one adult caregiver or family member.
Family Childbirth Center
Visitation hours are 9 a.m. - 9 p.m.
Please limit visitors to three or four during visiting hours. Overnight visitors should be limited to one adult guest. Siblings should be at least 5 years old.
RV Hookups on the Baylor Scott & White Hillcrest Campus
Baylor Scott & White Hillcrest Medical Center has full hook-up accommodations for recreational vehicles (RVs). Electrical, water and sewer hook-ups are available for guests wanting to use an RV for overnight stays. The spaces are located on the southwest corner of the associate parking lot.
Please contact the Admitting Department at 254-202-9200 for more information.
Small equipment items are available that are not intended to be disposable or taken home on discharge. These items include: remote controls for TV, telephone, heating pads, clocks, calendars, linens and pillows
Other items are one-patient use items which you are welcome to take home with you. These items include: plastic bedpans, urinals, emesis basins and bath basins. Dressings and other hospital supplies may be given to you by your nurse or other staff.
Usual discharge time is before 11:00 a.m. but depends on your physician and other care givers completing your care. You will receive instructions from your physician and nurses as well as other members of the care team on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the RN on duty.
Located on the first floor of the medical center.
Breakfast: 6:30 a.m. - 10 a.m.
Lunch: 11 a.m. - 3 p.m.
Dinner (weekdays): 4 p.m. - midnight
Dinner (weekends): 4 p.m. - 10 p.m.
The Cafe features a variety of hot foods, sandwiches, pizza oven, deli, grill items and snacks.
If you have questions or concerns, contact Patient Relations at 254-202-9662.
To assure privacy for each patient in a two-person room, visitors are not allowed to spend the night in semi-private rooms. Additionally, there are times when visitors will be asked to leave the room when the other patient is receiving care.
Your name may appear on a census board at the nursing desk to assist all of your care givers as they organize your care. If you wish your name not to appear on this board, your room door or other areas, please inform the nursing staff. The omission of your name will in no way compromise your care. Likewise, if for any reason you wish your admission as a patient at Baylor Scott & White not to be made known should you receive telephone calls or inquiries, please tell the nursing staff who will notify the medical center telephone operator.
1412 North Valley Mills
Town West Shopping Center
Waco, TX, 76710
Monday - Friday, 9 a.m. - 6 p.m.
Saturday, 9 a.m. - 1 p.m.
Baylor Scott & White is a teaching institution. On occasion, care may be provided by students because they are in an approved education program. A Baylor Scott & White staff member will always be involved in all aspects of care in addition to student care given.
A variety of items are available and can be delivered to patient rooms and/or departments. Those items include fresh and silk flower arrangements, green plants, baby wreaths, cards, balloons, stuffed animals, toiletries, jewelry, candy, magazines and an assortment of collectibles. Mastercard, Visa, American Express and Discover are accepted.
Main Baylor Scott & White Hillcrest Gift Shop – 254-202-9570
Monday through Friday, 9 am – 5 pm.
Saturday 10 am – 2pm
Women's and Children's Gift Shop – 254-202-9580
Monday through Friday, 9 am – 5 pm.
Security officers are availabe 24 hours a day.
To deposit valuables or find lost items, call Baylor Scott & White Hillcrest Security at 254-202-5400.
As a leader in promoting healthy lifestyles, Baylor Scott & White is the first Central Texas healthcare organization to make the move to a tobacco-free environment. For the health of all, Baylor Scott & White asks that you refrain from indoor and outdoor tobacco use while on the property of any Baylor Scott & White facility.
Learn more about Enuff of the Puff , Baylor Scott & White's tobacco-free initiative led by the Wellness Team.