Visitor Guide to the Baylor Scott & White Medical Center - Hillcrest

Whether you're here for an appointment or to visit a patient, our aim is to make your stay as easy as possible. For further assistance, contact us at 254-202-2000.

Visiting Hours

Critical Care Units

Visitation hours are 9 a.m. - 1 p.m., 4 p.m. - 6 p.m. and 8 p.m. - 10 p.m.

Please limit visitors to only two at the bedside for 15 minutes at a time. Children under 12 are not allowed to visit.

In times of a crisis, visitors maybe asked to leave in order to devote Baylor Scott & White - Hillcrest associates' full attention to the care for the patient.

Non-critical Care Units

Vistation hours are from 9 a.m. - 9 p.m.

Children under 14 are welcome but should be accompanied by a parent. Overnight visitors should be limited to one adult caregiver or family member.

Family Childbirth Center

Visitation hours are 9 a.m. - 9 p.m.

Please limit visitors to three or four during visiting hours. Overnight visitors should be limited to one adult guest. Siblings should be at least 5 years old.

Housing and Lodging Options in Waco

RV Hookups on the Baylor Scott & White - Hillcrest

Baylor Scott & White Medical Center - Hillcrest  has full hook-up accommodations for recreational vehicles (RVs). Electrical, water and sewer hook-ups are available for guests wanting to use an RV for overnight stays. The spaces are located on the southwest corner of the associate parking lot.

Please contact the Admitting Department at 254-202-9200 for more information.

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Discharge Information

Small equipment items are available that are not intended to be disposable or taken home on discharge. These items include: remote controls for TV, telephone, heating pads, clocks, calendars, linens and pillows

Other items are one-patient use items which you are welcome to take home with you. These items include: plastic bedpans, urinals, emesis basins and bath basins. Dressings and other hospital supplies may be given to you by your nurse or other staff.

Usual discharge time is before 11:00 a.m. but depends on your physician and other care givers completing your care. You will receive instructions from your physician and nurses as well as other members of the care team on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the RN on duty.

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Food and Dining Options

Magnolia Cafe

Located on the first floor of the medical center.

Breakfast: 6:30 a.m. - 10 a.m.
Lunch: 11 a.m. - 3 p.m.
Dinner (weekdays): 4 p.m. - midnight
Dinner (weekends): 4 p.m. - 10 p.m.

The Cafe features a variety of hot foods, sandwiches, pizza oven, deli, grill items and snacks.

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Patient Relations

If you have questions or concerns, contact Patient Relations at 254-202-9680.

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Patient Rooms and Privacy

To assure privacy for each patient in a two-person room, visitors are not allowed to spend the night in semi-private rooms. Additionally, there are times when visitors will be asked to leave the room when the other patient is receiving care.

Your name may appear on a census board at the nursing desk to assist all of your care givers as they organize your care. If you wish your name not to appear on this board, your room door or other areas, please inform the nursing staff. The omission of your name will in no way compromise your care. Likewise, if for any reason you wish your admission as a patient at Baylor Scott & White not to be made known should you receive telephone calls or inquiries, please tell the nursing staff who will notify the medical center telephone operator.

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Scott & White Pharmacy - Waco

1412 North Valley Mills
Town West Shopping Center
Waco, TX, 76710

Monday - Friday, 9 a.m. - 6 p.m.
Saturday, 9 a.m. - 1 p.m.


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Student Involvement

Baylor Scott & White is a teaching institution. On occasion, care may be provided by students because they are in an approved education program. A Baylor Scott & White staff member will always be involved in all aspects of care in addition to student care given.

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Gift Shop

A variety of items are available and can be delivered to patient rooms and/or departments. Those items include fresh and silk flower arrangements, green plants, baby wreaths, cards, balloons, stuffed animals, toiletries, jewelry, candy, magazines and an assortment of collectibles.  Mastercard, Visa, and Discover are accepted.

Main Baylor Scott & White - Hillcrest Gift Shop – 254-202-9570

Monday through Friday, 9 am – 5 pm.
Saturday 10 am – 2pm

Women's and Children's Gift Shop – 254-202-9580

Monday through Friday, 9 am – 5 pm.

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Security and Lost and Found

Security officers are available 24 hours a day.

To deposit valuables or find lost items, call Baylor Scott & White -  Hillcrest Security at 254-202-5400.

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Smoking Policy

As a leader in promoting healthy lifestyles, Baylor Scott & White is the first Central Texas healthcare organization to make the move to a tobacco-free environment. For the health of all, Baylor Scott & White asks that you refrain from indoor and outdoor tobacco use while on the property of any Baylor Scott & White facility.

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