Patient Advocacy and Financial Policy

For Patients at Baylor Scott & White Hillcrest Medical Center

Services rendered at the Baylor Scott & White Medical Center in Waco will be billed separately from those at other Scott & White locations. The billing information provided on this page does not apply.

If you have questions about your bill, please call 254-202-5631.

Understanding Billing and Financial Assistance

Thank you for choosing Baylor Scott & White Health. Our mission is to serve the health needs of individuals, families and communities by delivering quality and compassionate care to all. Health insurance and hospital bills can be confusing. The guide should help you understand your bill and also explain how you may receive financial assistance if you are unable to pay. It is part of our commitment to provide financial advocacy for our patients.

If you have additional questions, please contact us at 800-994-0371. Patient account representatives are available to answer your questions regarding bills or other account concerns Monday through Friday from 8 a.m. - 5 p.m.