Scott & White Hospital - Temple receives Consumer Choice Award for ninth year in a row by National Research Corporation

CENTRAL TEXAS, Texas – National Research Corporation (NRC) has listed Scott & White Hospital - Temple as one of the nation’s 2012/2013 top hospitals Consumer Choice Award winners. The award identifies hospitals that health care consumers have chosen as having the highest quality and image in over 300 markets throughout the U.S.

"All of us at Scott & White Healthcare take great pride in this recognition as it reflects the tremendous work done throughout our growing system over the last nine years and our strong emphasis on patient-centered, high-quality and efficient care," said Scott & White Healthcare President and CEO, Robert W. Pryor, MD, MBA. "It is an honor to be consistently listed with some of the nation’s top medical institutions for high quality care."

Ginny Martin, president of NRC’s Ticker Division, said winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Healthcare Market Guide Ticker study. Of the 3,200 hospitals named by consumers in the study, the winning facilities rank highest in their Core Based Statistical Areas (CBSAs), as defined by the US. Census Bureau. The Ticker study surveyed over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia.

"Health care has become an increasingly important issue across the country and empowered consumers are making decisions for themselves and their families when selecting their health care facilities and services," said Martin. "As care options multiply and financial challenges remain strong, consumer perception of quality continues to grow in importance. Dedication to providing high quality health care has become essential for all hospitals. In the face of adversity, these Consumer Choice award winners exemplify the dedication it takes to provide quality health care to their communities, and we are pleased to honor them through the eyes of their patients."

NRC’s Ticker Survey is the nation's largest and most comprehensive study of its kind. No other study used to measure hospital performance and preferences contains more consumer responses than NRC’s study. The study has a margin of error of + or – 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.

National Research Corporation (NASDAQ: NRCI) is an industry leader, with more than two decades of experience in healthcare performance measurement and improvement. This is the fifteenth year NRC has awarded hospitals whose consumers have recognized them for providing the highest quality health care.

About Scott & White Healthcare (sw.org)
Scott &White Healthcare is a non-profit collaborative health care system established in 1897 in Temple, Texas. Among the leading health systems encompassing one of the nation's largest multi-specialty group practices, Scott & White provides personalized, comprehensive health care enhanced by medical education and research. Scott & White Healthcare includes 12 hospital sites with two additional announced facilities, and 178 clinics at more than 65 clinic locations throughout Central Texas providing adult and pediatric care in 46 medical specialties. Integrated, high-quality care is delivered by a dedicated staff of more than 14,000 (including 1,000 physicians and scientists and more than 300 specialized health care providers.

Scott & White, A World of Healing

For more information, contact:

Scott Clark
Media and Public Relations
Scott & White Healthcare
sdclark@sw.org

November 19, 2012


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